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FAQs

  • What is Elmwood Valet Storage?

    Elmwood Valet Storage is the next generation of storage. We make storing your stuff super easy. Pick-up when you want it – on demand! We provide free totes to store your goods. You pack ‘em up. We pick ‘em up. It makes no difference whether you have one item or an entire house full. We’ll pick it up for free! You can view all of your items online from anywhere in the universe. They’ll be stored in our high security facility. Want something back (all or just one item)? Just let us know & we’ll return it right to your doorstep – on demand! Consider us your "Attic in the Cloud!"

  • How do I get started with your service?

    After you’ve completed our contact form, schedule a pick-up date & time or call our office at (504) 302-0166 to arrange by phone. We’ll take all of your items to our high-security facility for safe keeping. When you want one or all of your items back, simply send us an email or call and we’ll schedule a delivery – PRONTO! It’s really that easy.

  • Which option should I choose – item based or space based?

    Got a lotta stuff or just a little? If you only have a few things (a bike, golf clubs, few boxes, extra chair, etc.), then item based will be your most economical option. On the other hand, if you have more than just a few items, the space based option will work better for you. However, if you’re not sure, don’t worry, mate. Simply call the Customer Service Valet Gang at (504) 302-0166 and they’ll help you make the best choice.

  • How does your pricing work?

    Item Based Storage Rental Charges:

    • $7.50/month: Individual bin or suitcase.
    • $10.00/month: For each single item that one valet can easily carry (golf clubs, bikes, lamps, microwave ovens and the like).
    • $25.00/month: for each furniture item that needs more than a single valet to move (sofa, mattress, chest of drawers, lounge chair and the like).
    • Pickup is free and delivery is the cost of 1 month rent per item, based on item based rental charges.

    Space Based Storage Rental Charges:

    • Charges in this option are shown under the diagrams in the "Flexible Pricing Space Based Storage Plan."
    • Pick up is free.
    • Full delivery is based on one month’s rent. For example, if you have a 5’x5’ space at $85/month, then your delivery fee would also be $85/month.
    • Partial delivery is the cost of each item based on item based storage prices.
    • The only additional fees for pickup and delivery would occur if you live on the second or higher floor and there is no elevator. In this case, there is a $30 per additional floor charge. Also, in the unusual case when the distance from our truck to your door is greater than 200 feet (we’re talkin’ long), we assess a $40 long carry fee.
  • How do I schedule a pickup or delivery?

    Simple. Just visit the top of our Home page and click on one of the green buttons. You can also call our team at (504) 302-0166 and we’ll coordinate a time that works for you.

  • How will my scheduled pickup work?

    The night before your scheduled pickup we’ll send you an email confirming your pickup appointment time, your address, and the list of items you supplied for pickup. Next, 30 minutes before your appointment, one of our valets will call or text you alerting you to the exact time of arrival. Upon arrival, our valet will make an inventory list of all your items and ask you to review & sign it. Further, each item will have a barcode attached to it. Finally, a photo will be taken of each item for our records. All items will then be carefully loaded into our truck and safely transported to our high security climate controlled facility. Upon arrival at our facility, a written description of each item and its associated barcode will be uploaded into our online inventory system.

  • Will my stuff be safe?

    Absolutely! We take this very seriously. All items are carefully arranged in our truck to assure safe transport. If we deem necessary, we’ll even wrap very fragile items with heavy duty moving pads. Our facility is fully climate controlled. Further, we have over 100 digital cameras and digital backup recorders. The facility is also monitored 24/7/365. In regards to fire, the building has a full sprinkler and smoke detection system. Finally, access to Elmwood Valet’s storage area is limited to only employees of Elmwood Valet Storage. For more peace of mind, we protect you with up to $500 insurance coverage at no cost to you. Ok, you can breathe easy now.

  • Can I purchase storage & moving supplies from you?

    Definitely. We carry a full array of standard box sizes including specialty boxes for flat screen TVs, china & glass boxes, and mirror/art boxes. Further, we carry a complete assortment of moving supplies to make your move a piece of cake. Just use our Moving Supplies form herein, pick what you want, email to us, and we’ll deliver it right to your doorstep along with any free totes you need.

  • How do you inventory my stuff?

    When our valets arrive at your home, they will make a physical inventory of all of your items to be picked up. This inventory will include the number of total items, a description of each, and individual photos. Next, each item will have a barcode attached. Finally, the inventory list will be signed by you and by our valet.
    When your items arrive at our facility, your inventory list will be uploaded into our online control system.
    When you want all or any of your items delivered back, just select and click on “Deliver.” Super E-Z!

  • What are your Customer Support hours?

    Our office hours are 9:00 AM – 5:00 PM Monday-Friday. But please leave a voicemail if calling outside of stated business hours.

  • When will I be charged?

    We’ll charge your card the first time on the day before we make your initial pickup. This is to verify that the credit or debit card is fully functioning. Any additional charges will be processed the day of the move in.
    Thereafter, all future charges will be processed on the monthly anniversary of the initial charge. For example, if your initial charge happened on January 5th, your next charge would take place on February 5th, etc.

  • If I miss a payment (Yikes!), what happens?

    Life happens, stuff happens – your credit card expired & you haven’t received your new one yet, you’re still on vacation and forgot to pay before you left, etc. We understand this and, being the nice folks we are, we give you a 5 day grace period.
    However, after 5 days late, we must charge a $10 fee. Hopefully you won’t, but if you become more than 15 days late, we reluctantly must charge you another $10. Heaven forbid, but if you’re more than 30 days late, we will charge you a $10/month late fee until you pay your bill. We don’t even want to think about it, but, if your account becomes delinquent by 60 days, we might have to auction off your stuff to cover the past due balance which would include added admin fees and auction processing/preparation fees as allowed by law. See full details of all fees in our “Terms of Service.” Bottom line – Please try not to be late. It’s not fun for you or us.

  • How many Elmwood Valet Storage bins will I need?

    Our bins are 3 cubic feet and measure 27”x17”x12”. To give you an idea, you can fit a crock of shoes (like 20 pair), mucho T-Shirts (75 +/- if you’ve got that many), boatloads of books (hard copy, paperback, texts), all your fav jeans (well, MOST people’s stash) or 75,000 +/- M&Ms (but who’s counting) in one bin. On average, our users store 7 bins worth of stuff. The smart thing to do is to order more than you think you need since we don’t charge extra to pick up empty bins when we pick up your full ones for delivery to our facility.

  • What can or can’t I store with Elmwood Valet?

    You can store just about anything including larger items such as furniture but we don’t allow explosives, combustibles, hazardous materials, perishable items, liquids, glass, fragile items or any illegal materials and substances. This is not like a TV crime show.

  • Any storage tips concerning the best way to pack an Elmwood Valet bin?

    50 pounds is the maximum bin weight so it’s best to spread out heavy items across the bin so you don’t exceed the weight limit. We can only pick up so much reasonably.
    It’s better to roll up the shirts and other clothing items so they won’t get crumpled as they would if you folded them. Further, this method will allow you to pack more stuff into each bin which will save you some green.
    When packing, make sure to take pictures of everything and make notes. This will make it easier to remember what you stored when you need it back. So you can retrieve the one with your ski jacket and not the one that has your snorkel & fins in it.

  • How much time do I have to pack/unpack my Elmwood Valet bins?

    Time is important to all of us. Our valets will wait up to 20 minutes after delivering your bins so you can pack them up & roll on to bigger things. However, if you know you can’t make that timeframe, no worries, mate.
    Alternatively, we can drop off bins up to 2 weeks in advance of your scheduled pickup. So you can leisurely pack up & be 100% ready when our valet stops in for the final pickup.
    On re-delivery of any of your stuff, we will wait up to 20 minutes for you to unpack our supplied bins. However, if you decide that you’d rather keep our bins forever instead of unpacking them, they’re all yours at a cost of $25.00 each.

  • Will you pack things for me?

    Unfortunately, our valets aren’t allowed to do this. Everything must be packed up by you. However, we will happily pick up and move everything thereafter so that you can kick back and relax. Life should always be this easy.

  • When can I schedule pickups & deliveries?

    We’re available from 9:30 am to 3:00 pm. Monday-Friday. When scheduling a pickup or drop off of your stuff, look at our available times when you complete your online checkout. However, if none of them meet your needs, buzz us to discuss some possible alternative arrangements. We want to make your experience EZ breezy. You’ve got more important things to handle like wrapping up party arrangements for the weekend.

  • Can I change or cancel an already scheduled pickup or delivery?

    Yes. Without penalty, you can cancel or change your pickup or delivery up to 24 hrs in advance.

  • What happens if I don’t show up for my prescheduled delivery or pickup?

    Our valets are authorized to wait for up to 20 minutes. During that time, they’ll try to get in touch with you on all methods you have given us. However, after 20 minutes, we’ll need to leave to accommodate other customers and this will trigger a “no-show” fee of $100.00. This is only fair as our time is as valuable as yours and we don’t want to inconvenience any of our other customers who may be waiting for our services.